It’s been no secret that it is tough to get someone on the phone if you need to call Walt Disney World! There are reports of people being on hold for hours. There is something else that you can use that many people have found helpful. Try the chat feature on the My Disney Experience App. To find it, just hit the three lines in the bottom right corner. From there, it’s the last box on the right. (Try the chat feature while you’re on hold.) The Cast Member might not be able to help, but it’s worth a shot.